Our Services

Following are typical association services offered.

Operating statements are prepared on a cash basis unless accrual is requested. Monthly statements are distributed to board members, including a balance sheet, year-to-date budget comparison, general ledger, delinquency, and unpaid bills. In addition to the Board’s review of financials, ESSTEE strongly recommends a formal audit or review be performed on an annual basis by a third-party chosen by the Association. Bank accounts bearing the name of the Association are established. Typically each association has a checking account for operating funds and a savings account for reserves. For each assessment, an email is sent to residents approximately 20 days prior to the due date and reminders are emailed monthly to residents with an outstanding balance. Delinquent accounts are handled in accordance with board policy, with recommendations from ESSTEE. Acceptable forms of payment are ACH, credit card, check, money order, or certified funds made payable to the Association. Payables are processed as received, with payments distributed to vendors and suppliers at least twice a month.

As requested, closing documentation regarding assessments and balances is provided to real estate agents and title companies when homes are bought/sold. Each year, the state of Michigan requires an updated non-profit incorporation form be filed. Covenant/Rules (bylaws) enforcement is addressed in accordance with the Association documents. Construction/alteration requests are reviewed and presented to the Board/Committee. ESSTEE is notified of violations by members of the Association. Requests and violations are addressed directly by ESSTEE or summarized for Board review. Board decisions are communicated through ESSTEE. The property manager performs site inspections to review maintenance concerns and rules violations. The property manager attends and coordinates meetings. The annual Association meeting is coordinated with the Board. Regular board meetings are attended as necessary. Special communications, such as newsletters or mailings to residents, are sent on an “as-requested by the Board” basis. All insurance claims processing is coordinated by ESSTEE, as the policy permits. Coverage, deductibles, and claims are reviewed with the agency annually. Competitive quotes are evaluated every three years.

All questions/concerns from residents/vendors are addressed by ESSTEE. For emergency services, we are available 24 hours a day.

For additional information, please contact Sheri Holstege at  [email protected]  or 616.392.6480 .